Who we are



Grove ITSM is a consultancy that focuses on the design, implementation and support of the BMC Remedy ITSM Suite of applications to deliver quality IT Service Management solutions.

Our customer-focused delivery complements our wealth of knowledge across a broad spectrum of markets, bringing experience from many blue chip organisations in banking, telecommunication and retail. We understand the intricate complexities of different business processes and drivers and have the expertise to deliver the necessary solutions to make the difference.

The experience we have acquired over our 20 years in the IT industry, with 10 years in BMC Remedy alone, means we have a proven track record in supporting customers to implement and manage their IT Service Management operation.

At the core of all consultancy provided by us is the recognition that people, process and product are the key to success. All of our consultants are certified and experienced in their specialist fields and have experience in providing strategic and tactical consultancy. As a result we have built a solid reputation for delivering real business value on all our consultancy engagements.

Experience Summary

▪ Over 20 years design and development experience

▪ Over 10 years BMC Remedy AR System Design and Development

▪ Over 9 years BMC ITSM application experience from version 4 onwards

Location: Chester, UK

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