Grove ITSM is a consultancy that focuses on designing, implementing, and supporting the BMC Remedy ITSM Suite of applications to deliver quality IT Service Management solutions.

Our customer-focused delivery complements our wealth of knowledge across a broad spectrum of markets, bringing experience from many blue-chip organisations in banking, telecommunication and retail. As a result, we understand the intricate complexities of different business processes and drivers and have the expertise to deliver the necessary solutions to make a difference.

The experience we have acquired over our 20 years in the IT industry, with ten years in BMC Remedy alone, means we have a proven track record in supporting customers to implement and manage their IT Service Management operation.

At the core of all consultancy provided by us is recognising that people, processes and products are the keys to success. All of our consultants are certified and experienced in their specialist fields and have experience providing strategic and tactical consultancy. As a result, we have built a solid reputation for delivering real business value on all our consultancy engagements.

Experience Summary

▪ Over 20 years design and development experience

▪ Over 10 years BMC Remedy AR System Design and Development

▪ Over 9 years BMC ITSM application experience from version 4 onwards

Location: Chester, UK