BMC has been the IT service desk market leader for close to two decades, and its success can be attributed to the full-featured offering and design platform flexibility making it very easy to add tasks, workflow and approvals. The tools include strong out-of-the-box best practices and templates.

BMC recognised the gap between aligning IT operations and business requirements and pioneered the business service management (BSM) concept as a way to address this.

The BMC BSM initiative combines industry standard methodologies such as Information Technology Infrastructure Library (ITIL) with BMC extensive range of Service Management products to provide a comprehensive and compelling set of solutions.

BSM is a comprehensive and unified platform comprising of multiple integrated tools to provide a variety of services. At the core of BSM is the BMC Remedy AR System.